Return & Refund Policy
‘Return‘ is defined as the action of giving back the item purchased by the customer on the Golden Nature website. The customer can request a replacement, if he receives a wrong [Different Product Received than what is mentioned in Invoice] or damaged product. We will replace it with the right one. This case is only valid if the item is different from Invoice.
In case the customer proves the product as adulterated or unauthentic [through Valid Scientific FSSAI/NABL authorized LAB Test Report], then we provide 100% money back guarantee.
The order cannot be cancelled, or refunded, or replaced once placed. Also, the items cannot be changed or replaced or refunded. We are a small MSME company focusing deeply on Product Quality, and Timely delivery, and do not have the bandwidth to support these kind of changes. We strongly suggest the customer to review the listing before making the purchase. In case the customer orders wrong item, Golden Nature shall not be entitled to change the order, product or initiate any return or refund.
What are the Refund Rules?
In the case of any wrong shipping of the product from our side (if product received differs from what is ordered in Invoice) , the customer needs to raise the request within 24 hours from the time of delivery. The customer is supposed to ship the defected/ wrong product back to our warehouse address. Once we get the product back, we will ship a replaced product / or initiate a refund of full amount immediately. We only take the responsibility till initiating the refund, and providing you the refund proof. The refund generally reflects in 7 to 10 working days in Customer Account. In case of any further delay, the customer need to follow up with his bank. Refund will be made to the same account through which the payment was made. However, we shall not be liable for payment of any interest thereon.
All wrong items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
The replacement process is initiated after we receive the product back to us. Replacement will only be processed after a quality check of the product by experts of Golden Nature.
Images display on the website are for general information purpose and may slightly differ in size and color.
Buyer is solely responsible for Completeness & Correctness of the Shipping Address, PIN Code, Email Id & Mobile Number provided by him/her during raising the Order. Golden Nature shall not be held responsible for Refund/Replacement, in absence of the same.
Buyer must provide only that Mobile Number which is in working condition and on which Buyer can immediately be reached in case of any urgency during delivery of courier. Buyer must also Pick Calls or Call Back from that Number, when called. Buyer must also check & reply the Email/SMS/Whatsapp based communications made & Track the Courier Online. Golden Nature shall not be held responsible for Refund/Replacement, in absence of the same.
Custom Clearance is Customer's responsibility in case it get stuck in Customer Country's custom. It is customers responsibility and obligation to see that he orders what his country allows him to procure.
As a seller, we are bound to ship all products with-in the stipulated time, and cannot refund/ replace on the partial or whole shipment, if your country does not allow the shipment or product(s).
We will not be responsible for return and refund or replacement, in case it stucks in Customer Country customs , or it gets returned back from customer’s country due to any reason.
Also, any extra duty/tax , if levied, as per customer's country, has to be paid by the Customer.
How long does it take to process the cancellation request?
Golden Nature does not provide facility of cancelling/ replacing the items in the order after the order is placed.
What are the Cancellation Charges?
There are no cancellation charges. Golden Nature does not provide facility of cancelling/ replacing the items in the order after the order is placed.
However, if the already shipped order is returned by Customer for any reason, whatsoever, then the To and For charges, and the other overhead charges would be recovered from Customer in his next order.